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Case Study: Avenshield Insurance | AI-Powered Claim Management Platform
Explore how we built Avenshield Insurance, an AI-powered claim management platform with automated verification, online claim tracking, and scalable workflows.
Project Overview
We partnered with Avenshield Insurance to modernize their traditional insurance workflow with a scalable digital platform. The previous process depended on manual communication, office visits, and slow verification workflows that affected both customer experience and operational efficiency. we built a modern AI-powered platform that allows users to submit and track insurance claims online while automating verification and approval workflows to reduce processing time and improve overall efficiency.
Location
United States
Services
UI/UX Design
Frontend Development
AI Integration
CMS Integration
Claim Management System
Workflow Automation
Technologies
Sanity
Next.js
LangChain
OpenClaw
Problem
Avenshield Insurance previously operated with a basic informational website that lacked a proper digital claim management system. Customers had to contact the company through calls, emails, or by visiting branch offices to initiate insurance claims.
The complete process depended on manual documentation, verification, and communication, making claim processing slow and inefficient. In many cases, customers had to wait two to three weeks to receive updates or final claim decisions.
This manual workflow affected both customer experience and internal operations. Users faced delays and limited visibility into their claim status, while the internal team spent significant time handling repetitive verification tasks manually. The lack of automation also slowed operational efficiency and limited business scalability.
Solution
We built a completely new platform for Avenshield Insurance with a modern, scalable, and AI-powered claim management system designed to simplify the entire insurance claim process.
Users can now submit insurance claims directly through the website using desktop or mobile devices without visiting physical offices. The platform supports document uploads, images, videos, and proof attachments during claim submission.
To reduce manual workload and improve processing speed, we integrated AI-powered verification using LangChain and OpenClaw. Once a claim is submitted, the AI system automatically reviews uploaded documents, validates user records, analyzes proof data, and generates a verification score based on predefined claim conditions.
Claims scoring below 50 out of 100 are automatically rejected due to low verification confidence. Claims scoring between 50 and 70 are moved to a manual review stage for human verification, while claims scoring above 70 are automatically approved for verified and trusted users.
We also implemented a ticket-based tracking system that allows users to monitor the real-time status of their claims directly through the platform, improving transparency and overall customer experience.
Technology Stack Behind the Application
The platform was built using modern technologies focused on scalability, automation, and high-performance user experiences.
Sanity
Sanity was used as the headless CMS for managing structured content across event pages and dynamic website sections. Its flexible content structure and real-time editing capabilities allow the Stellic team to update and manage content efficiently.
Next.js
Next.js powers the frontend architecture with fast rendering, optimized routing, and improved SEO support. Its performance focused framework helped deliver a smooth and responsive experience across the platform.
LangChain
LangChain was integrated to support AI-driven verification workflows, intelligent claim processing, and automated decision-making based on uploaded claim data and user history.
OpenClaw
OpenClaw was used to enhance AI automation and document analysis workflows, helping streamline claim verification and improve processing efficiency.
How We Improved the Platform
We focused on improving claim processing, customer experience, automation, and operational efficiency by building a fully digital insurance workflow.
Modern Insurance Platform Development
We designed and developed a scalable insurance platform focused on simplifying claim management for both customers and internal teams.
Online Claim Intimation System
Users can now initiate insurance claims directly through the platform without visiting physical offices. The system supports document uploads, images, videos, and proof attachments from both desktop and mobile devices.
AI Based Claim Verification
An AI powered verification workflow was implemented to automatically analyze claim documents, user history, and uploaded proof data. This helped reduce manual verification workload and speed up claim processing.
Automated Claim Scoring System
The platform includes an intelligent scoring system that evaluates claims based on verification confidence. Claims are automatically categorized for rejection, manual review, or approval depending on their verification score.
Real Time Claim Tracking
A ticket-based tracking system was developed to give users complete visibility into their claim progress. Customers can track the current status of their submitted claims directly from the platform.
Client’s Feedback
We had a great experience working with the team throughout the project. They helped us transform our traditional insurance workflow into a modern digital platform with smooth communication, reliable development support, and strong technical execution.
5.0 Ratings
Verified Client Reviews on Clutch
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